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Complaints Policy

General Data Protection Regulation (GDPR)

 

Complaints Policy

 

Purpose

Geraghty Insurances Ltd is committed to providing a quality service for its employees and clients alike, in an open and accountable way.  We aim to respond to complaints in confidence and in a prompt, polite manner.

 

Scope

This procedure addresses complaints from data subject(s) relating to the processing of their personal data, Geraghty Insurances Ltd handling of requests from data subject(s) and appeals from data subject(s) on how complaints have been handled.

 

Policy Statement

 

  • Geraghty Insurances Ltd has clear guidelines on the Complaints Policy page www.geraghtyinsuranes.ie and www.healthinsurancequote.ie and relevant contact details.  Any queries or complaints from the data subject(s) will be sent directly to Donal Geraghty.

 

Geraghty Insurances Ltd clearly provides data subject(s) with its Privacy Notice by publishing it on its website clearly under the about us section.

 

  • Data subject(s) may submit a claim regarding the following:

 

  • How their personal data has been processed
  • How their request for access to data has been handled
  • How their complaint has been handled
  • Appeal against any decision made following a complaint.

 

  • Data subject(s) lodging a complaint with the Geraghty Insurances Ltd’s  may do so by means of a Contact Form and/or via email direct to Donal Geraghty on the company website.
  • Data subject(s) may also lodge a complaint in writing.  Note: All employees should be aware of the process relating to Subject Access Requests (SAR’s).  Complaints received by telephone will not be accepted and will need to be in writing.
  • Complaints are to be resolved within 40 business days..
  • Appeals on the handling of complaints are to be resolved within 35 days of the appeal.
  • If Geraghty Insurances Ltd fail to act on a data subject(s) access request within 30 days or refuses the request, it must specify in clear and plain language the reasons it was unable to respond or indeed, why the request was refused.
  • Geraghty Insurances Ltd will also inform the data subject(s) of their right to complain directly to the supervisory authority (Office of the Data Protection Commissioner).  In doing so, Geraghty Insurances Ltd provides the data subject(s) with the contact details of the supervisory authority (Currently Office of the Data Protection Commissioner. Canal House, Station Road, Portarlington, Co. Laois, R32 AP23) and informs them of their right to seek judicial remedy.

Roles and Responsibilities

  • All Employees/Staff are responsible for ensuring any complaints made in relation to the scope of this procedure are reported to the Donal Geraghty .
  • Donal Geraghty  is responsible for dealing with all complaints in line with this procedure.

 

Contacts

  •  Donal Geraghty

 

Policy Review

  • Policy Prepared For:                            Geraghty Insurances Ltd
  • Approved by Board/Management On:    (24th May 2018)
  • Policy Became Operational On:             (25th May 2018)
  • Next Review Date:                              (24th May 2019)